Frequently Asked Questions
For burtsbeta customers, the sections below set out frequently asked shopping questions.
Details from burtsbeta on returns and exchanges
Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.
How burtsbeta handles contact options
How can I contact you?
Email Support@burtsbeta.shop, call 401-521-5470, or write to 5 Mount Vernon St, Newport, Rhode Island, 02840, United States.
What burtsbeta customers should know about delivery timing
How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.
burtsbeta: refund timing
When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.
burtsbeta: return shipping
Who pays return shipping?
burtsbeta pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
Our approach at burtsbeta to shipping cost
Do you offer free shipping?
Yes. Standard delivery within the United States is free.
Our approach at burtsbeta to products
What products do you offer?
We offer Burt's Bees. Current availability, product details, options, and prices are shown on each product page.
How burtsbeta handles payment methods
Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.
How burtsbeta handles tracking
How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.
Merchant Information
Business name: burtsbeta
Brand name: burtsbeta
Email: Support@burtsbeta.shop
Phone: 401-521-5470
Physical address: 5 Mount Vernon St, Newport, Rhode Island, 02840, United States